What is your return policy?

Returns

  • You must call Customer Service at 888-713-2880, Monday-Friday, 8am-6pm CST for a return authorization number (RA#).  This number must be written on the outside of the box being returned.
  • Customer will pay all return shipping expenses.
  • Items must be returned within 30 days of receiving your RA#.
  • Some products state that they are non-returnable.
  • DVDs, CDs or software cannot be returned if removed from the original packaging.  Must be in "sold as new" condition.
  • Overlays cannot be returned if the peel-off backing has been removed.  Must be in "sold as new" condition.
  • Items must be returned in "sold as new" condition.  Items that are not in "sold as new" condition will not receive credit.
  • When items are received and determined to be in "sold as new" condition, you will receive credit for the item minus the restocking fee.
  • All unauthorized returns will be subject to a 15% processing fee in addition to the restocking fee.
  • No returns on special order items
  • No returns on non-warranty items
  • If you receive items as a result of a Sportsmith error, we will pay for the return shipping expense and no restocking fee will apply.

Restocking Fees

Restocking fees are calculated from the date of delivery to the customer.

  • Within 10 days:    10% of cost of returned items
  • 11 - 20 days:        15% of cost of returned items
  • 21 - 30 days:        20% of cost of returned items

No returns after 30 days from date of delivery.

Damaged Goods

Damaged or missing items must be reported within 5 days of receipt. If a shipment arrives damaged or if there is damage to the box, you must:

  • Note damage on the bill of lading and have the driver sign it to acknowledge the damage
  • Contact Sportsmith Customer Service within 5 days of receipt at 800-713-2880 to begin the claim process
  • Save the box and merchandise for inspection