SPORTSMITH will be closed November 27 and 28 in observance of the Thanksgiving Holiday.  All orders received during this time will ship on Monday December 1st.

What is your return policy?

Returns

  • You must call Customer Service at 888-713-2880, Monday-Friday, 8am-6pm CST for a return authorization number (RA#).  This number must be written on the outside of the box being returned.
  • Customer will pay all return shipping expenses.
  • Items must be returned within 30 days of receiving your RA#.
  • Some products state that they are non-returnable.
  • DVDs, CDs or software cannot be returned if removed from the original packaging.  Must be in "sold as new" condition.
  • Overlays cannot be returned if the peel-off backing has been removed.  Must be in "sold as new" condition.
  • Items must be returned in "sold as new" condition.  Items that are not in "sold as new" condition will not receive credit.
  • When items are received and determined to be in "sold as new" condition, you will receive credit for the item minus the restocking fee.
  • All unauthorized returns will be subject to a 15% processing fee in addition to the restocking fee.
  • No returns on special order items
  • No returns on non-warranty items
  • If you receive items as a result of a Sportsmith error, we will pay for the return shipping expense and no restocking fee will apply.

Restocking Fees

Restocking fees are calculated from the date of delivery to the customer.

  • Within 10 days:    10% of cost of returned items
  • 11 - 20 days:        15% of cost of returned items
  • 21 - 30 days:        20% of cost of returned items

No returns after 30 days from date of delivery.

Damaged Goods

Damaged or missing items must be reported within 5 days of receipt. If a shipment arrives damaged or if there is damage to the box, you must:

  • Note damage on the bill of lading and have the driver sign it to acknowledge the damage
  • Contact Sportsmith Customer Service within 5 days of receipt at 800-713-2880 to begin the claim process
  • Save the box and merchandise for inspection